Do you remember that old wives tale? According to folklore, the dew on 1 May has magical properties and anyone who washes their face in it will have a flawless complexion for the entire year. May dew was also said to be able to remove spots, freckles and pimples.
Well, I can’t promise that washing your face in the morning dew is going to work wonders, but if you come along to this months May Teacamp on the 3rd of May, you’ll be able to work wonders with our Government Digital Service (GDS) Service Assessments Bootcamp. In case you are wondering, Service Assessments are a great tool to enable departments to work in the right way to create services that reflect and serve the needs of their users.
Yes you lucky Teacampers, this month we have Clara Songaila, Digital Engagement Manager at GDS.
Clara graduated from the University of Manchester in 2015 with a degree in Latin and Ancient Greek and not knowing exactly where this would take her, she headed straight into the world of digital at Adobe, selling their Digital Marketing Cloud. With intensive training courses in sales and digital tools she then moved on to use those skills as the Website and Systems Executive for Osprey London at their head office. Clara managed the integration between the internal legacy systems and their new e-commerce platform as well as upgrading the internal legacy system – something that came with its own unique challenges.
After Clara had completed the project and upgraded all the system, she stumbled upon the Digital Engagement Manager position at GDS last October when looking for my next move. Keen to get involved in the the digital space of the public sector Clara was thrilled to get the job and start in December of last year. Clara has always been fascinated in the inner workings of government and being able to make a difference – excuse the cliche – on a daily basis, or trying her best to make things happen and it’s been a really enjoyable experience so far.
GDS Service Assessment Process
And with that, Clara is is going to take you through the Service Assessment process, which is part of assuring services across the whole of government. She’ll be going into detail specifically on:
- how they’ve evolved over time;
- why they’re a useful tool in helping departments build better services with some examples of good services and who is involved in the process – from service managers to observers.
It’s going to be a great Teacamp this month! Have you been through a Service Assessment? How was it for you? What would you like to feedback to GDS? Are you nervous about going through a Service Assessment? This is an excellent opportunity for you to ask those niggling questions and hopefully soothe your nerves. Or perhaps you just wanted to find out more about GDS Service Assessments, then this is the Teacamp for you!
Can’t wait to see you there 🙂
When is Teacamp?
Time and date: 4pm – 6pm, 1st Thursday of every month
Location: Mezzanine, Curzon Victoria, 58 Victoria street, London, SW1E 6QW
How does teacamp work?
If you want to come to teacamp, just turn up on the day, it is open to everyone. It is upstairs in the cafe, very informal and friendly. If you are coming for the first time or on your own, ask for James or Sarah and we will introduce you to some teacampers.
- 4.00 – 4.30pm: tea and cake
- 4.30 – 4.40pm: intros and plug your events, projects, etc
- 4.40 – 5.10pm: speakers slot
- 5.10 – 6.00pm: Q&A, group discussion
- 6.00pm: #beercamp in nearest pub